Is my Click & Collect order ready?

If you have selected Click & Collect for your order from our Caringbah Warehouse and you have placed the order before 2pm Mon-Fri, your parcel will be ready for collection on the same day after 3.30pm at your preferred location.  

If you have selected one of our Oz Hair and Beauty Store locations: Pick up is generally available within 2 business hours of order being placed.

Click & Collect options are Mon-Fri dispatch on business days only, excluding Public Holidays for our Caringbah Warehouse option and for all other locations Click & Collect is available 7 days a week.

When your order is ready for collection you will receive an email notification. 

Please DO NOT come to collect your parcel prior to receiving this email notification as your order will not be ready to collect. 

If you are unsure if your order is ready for collection, please call our customer service team on 1300 403 035 as they will be able to advise you of your order status. 

If the order cannot be fulfilled, head office will contact you as soon as possible.