I am having issues accessing my account - what do I do?

If you are unable to sign in, you can reset your password on our site by selecting ‘Forgot your password’ on the account page or click here.

 

You will then be asked to enter the email address used to setup your account, and an account recovery email will be sent to your email address, where you will be able to reset your password and access your account information. 

 

If you have previously logged in using a third party sign in service such as Apple, Google or Shop Pay and you no longer wish to do so, you will need to reset your password by following the steps above.